Stage 1 – Your Complaint
Please put your complaint in writing either by letter or email and address it to:
John Williams AssocRICS FNAEA FNAVA
- Area Manager
- JJMorris
- 5 High Street
- Cardigan
- SA43 1HJ
- [email protected]
Please include as much detail as possible, outlining all issues you would like considered, including dates, names of any members of staff you dealt with, and where you are able to enclosing/attaching any supporting evidence.
Stage 2 – Our Acknowledgement
Your complaint will be acknowledged and we will start our in-house complaints process. Timescale: Within 3 working days of receiving your complaint.
Stage 3 – Our Investigation
Your complaint will be investigated and John Williams will provide a formal written response addressing your specific complaints and proposing resolutions where appropriate. Timescale: Within 15 working days of receiving your complaint.
Stage 4 – Our Final Investigation
If you remain unhappy, your subsequent complaint will be investigated and we will provide a written response outlining our final position and proposing resolutions where appropriate. Timescale: Within 15 working days of receiving your complaint.
Stage 5 – The Property Ombudsman
Should you remain dissatisfied after receiving our final viewpoint letter, you can refer your complaint to: The Property Ombudsman Milford House, 43-55 Milford Street,
Salisbury SP1 2BP 01722 333306 | www.tpos.co.uk